FAQ

Payment Mode

You can choose at Checkout page from following Payment methods:

- Prepaid Payment via PayFast (Credit/ debit cards, wallets like easy paisa/ jazzcash, google pay)
- Cash On Delivery
- JazzCash/ Easy Paisa
- Bank Transfer

MugArt provides Cash On Delivery services nationwide for parcels valued upto PKR. 5,000/-

Due to customized and print on demand nature of products the orders valued more than Rs. 5,000/- our representatives may ask to make full payment or atleast 50% payment in advance

For orders placed from rural areas, incomplete addresses and self collection COD service is not available and full payment has to be made in advance

If its a gift and you dont want the recipient to pay for parcel. You can pay in advance through Debit/Credit Cards, JazzCash, bank transfer.

How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

What are benefits of making an account at MugArt?
  • When you make an account with us your address & contact information get saved with us and next time you log in to shop you dont need to enter all the personal details again. Which saves time for your all later purchases.
  • Get discount coupons on special occasions
How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Is my personal information safe

Please be assured that the personal information of the users is kept private and not shared with third party at any point

Can I amend or cancel my order?

You will get an order confirmation call after placing the order, if you have any change of mind you can inform at time of that call.
After confirmation call order will process and cannot be amend or cancel

I have a discount code, how can I use it?

discount coupon can be used at Checkout page, all prepaid orders can also quality for special prepaid discounts

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.
Alternatively, you may check the status of your order in “My Account” if you are a registered user.

What if i miss confirmation call

Out CS team will call you again or you can simply call us back at 0309-4441112-7

In how many days i will get my order delivered

All the orders are dispatched within 1-2 working days.

The delivery time varies for different cities and depends on actual transportation & delivery circumstances.

Most of the orders deliver within 3-6 working days

Most Recent FAQs By Customers

Some questions and answers are automatically generated.

What does MugArt specialize in?
MugArt specializes in personalized and customizable gifts across drinkware, accessories, jewelry, and stationery. The store is known for engraving names, custom printing, and adding personal touches to everyday items to create memorable, unique gifts.
Can I personalize items with my name or custom text?
Yes, personalization is a core offering across most of the catalog. Items can be engraved with names, initials, dates, company names, designations, or custom text. This includes wallets, jewelry, pens, diaries, keychains, lighter, mugs, and many other products. Personalization is often permanent, lasting a lifetime.
What types of products can be customized with photos or designs?
Mugs, cushions, coasters, keychains, mousepads, phone covers, and hand mirrors can be customized with your uploaded photos, names, text, or custom designs. These items support full personalization to make them truly unique to your taste.
Does MugArt offer gift sets or bundles?
Yes, MugArt offers pre-curated gift bundles for specific occasions such as Mother's Day, Father's Day, Valentine's Day, and birthdays. These bundles combine complementary items like mugs, wallets, cushions, keychains, coasters, and chocolates, all beautifully packaged and ready to gift.
What materials are used in wallets and card holders?
Wallets and card holders are made from premium materials including genuine cow leather, PU leatherette, aluminum alloy, and stainless steel. Many feature RFID blocking for card security. Materials are chosen for durability, professional appearance, and practicality for everyday use.
Are there jewelry and accessory options?
Yes, MugArt offers bracelets, rings, necklaces, and keychains in metals like brass alloy, stainless steel, and titanium. Items include name bracelets, rings with crystals (including adjustable sizes), and decorative pieces. Many are personalized with names or designed as couples' gifts.
What drinkware options does the store offer?
MugArt carries ceramic mugs, stainless steel travel bottles, and smart mugs with temperature displays. Mugs range from standard coffee mugs to specialty designs for birthdays, occasions, and themes. Travel bottles feature double-wall insulation, spill-proof lids, and some include smart OLED temperature displays.
Who is this store good for—gifting or personal use?
MugArt is designed for both personal use and gifting. The entire catalog emphasizes personalization and memorable moments, making it ideal for birthdays, anniversaries, weddings, office gifts, teacher appreciation, and family celebrations. Items also work well for everyday personal use.
Are there practical tech gadgets available?
Yes, MugArt offers multi-functional gadgets including USB drives, rechargeable lighters with various ignition styles, keychains with LED torches, pens with stylus and torch features, smartbands with headphones, and charging cables. Many combine utility with personalization.
Does MugArt deliver all over Pakistan?
Yes, MugArt offers free delivery across Pakistan for most items. This is stated repeatedly in product descriptions, making nationwide shopping convenient for customers.