FAQ

Payment Mode

You can choose at Checkout page from following Payment methods:

- Prepaid Payment via PayFast (Credit/ debit cards, wallets like easy paisa/ jazzcash, google pay)
- Cash On Delivery
- JazzCash/ Easy Paisa
- Bank Transfer

MugArtย provides Cash Onย Delivery services nationwide for parcels valued upto PKR. 5,000/-

Due to customized and print on demand nature of products the orders valued more than Rs. 5,000/- our representatives may ask to make full payment or atleast 50% payment in advance

For orders placed from rural areas, incomplete addresses and self collection COD service is not available and full payment has to be made in advance

If its a gift and you dont want the recipient to pay for parcel. You can pay in advance through Debit/Credit Cards, JazzCash, bank transfer.

How do I /create an account?

Please click on โ€œLogin/Registerโ€ followed by โ€˜Create An Accountโ€™ and fill in your personal particulars.

What are benefits of making an account at MugArt?
  • When you make an account with us your address &ย contact information get saved with us and next time you log in to shop you dont need to enter all the personal details again. Which saves time for your all later purchases.
  • Get discount coupons on special occasions
How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Is my personal information safe

Please be assured that the personal information of the users is kept private and not shared with third party at any point

Can I amend or cancel my order?

You will get an order confirmation call after placing the order, if you have any change of mind you can inform at time of that call.
After confirmation call order will process and cannot be amend or cancel

I have a discount code, how can I use it?

discount coupon can be used at Checkout page, all prepaid orders can also quality for special prepaid discounts

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.
Alternatively, you may check the status of your order in โ€œMy Accountโ€ if you are a registered user.

What if i miss confirmation call

Out CS team will call you again or you can simply call us back at 0309-4441112-7

In how many days i will get my order delivered

All the orders are dispatched within 1-2 working days.

The delivery time varies for different cities and depends on actual transportation & delivery circumstances.

Most of theย orders deliver within 3-6 working days